Frequently asked questions
The following are answers to some of the most common questions or problems users come across.
Read common questions about:
· Getting started with a “Volkswagen Virtual Walkthrough”
· Scheduling a meeting
· Joining a meeting
· Troubleshooting
Getting started with a “VW Live AV Chat”
Where do I download the latest version of “Volkswagen Virtual Walkthrough”?
You don’t need to download the application. Just click on the “Volkswagen Virtual Walkthrough” button on the Volkswagen India website and the application will load in your browser.
How do I use “Volkswagen Virtual Walkthrough” on my PC or Mac?
“Volkswagen Virtual Walkthrough” is device agnostic and works on all supported devices. Just click the “Join Now” button or “Schedule Later” to talk to a Sales Consultant. You will receive a link if you “Schedule Later” on your phone and email to join the call.
Supported devices include: Desktop, mobile, tablets
List of supported browsers: Google Chrome and Mozilla Firefox
If you are still having issues, please contact support.
Do you need an account to use “Volkswagen Virtual Walkthrough”?
An account is not required if you are strictly joining “Volkswagen Virtual Walkthrough” as a customer. You just need to click on the link and fill in your details to initiate the “Volkswagen Virtual Walkthrough”. If another customer invites you (forwards their invite / sends URL to you) to their meeting with a Sales Consultant, you can join as a participant by clicking the link. Before joining the call, you will need to fill in the mandatory customer information and authenticate your phone number / email using the OTP sent to your phone number / phone number.
Joining a meeting
How do I join a “Volkswagen Virtual Walkthrough” with an online Sales Consultant?
You can join a meeting by clicking on the “Volkswagen Virtual Walkthrough” button on the Volkswagen India website or going to www.volkswagenindiaonline.co.in. The button will re-direct you to the “Volkswagen Virtual Walkthrough” application. Fill in your details and talk to our online / virtual Sales Consultant.
How do I join computer/device audio?
On most devices, you can join computer/device audio by clicking “Microphone” at the time of entering the “Volkswagen Virtual Walkthrough”. Refer screenshot below[SA1] for a step-by-step guide.
Can I use a Bluetooth headset?
Yes, as-long-as the Bluetooth device is compatible with the computer or mobile device that you are using.
Do I have to have a webcam to join on “Volkswagen Virtual Walkthrough”?
While you are not required to have a webcam to join a “Volkswagen Virtual Walkthrough”, you will not be able to transmit video of yourself. You will continue to be able to listen and speak during the chat, share your screen, and view the webcam video of the Sales Consultant and other participants.
Scheduling a meeting
How do I schedule a “Volkswagen Virtual Walkthrough”?
You can schedule a meeting on the web from your browser. Once you click on the “Volkswagen Virtual Walkthrough” button and fill in your information, you will get an option to talk to our online / virtual Sales Consultant basis availability. The “Talk Now” feature will be available only if there is a Sales Consultant available at that time, else you can schedule a call later by choosing an available time / day slot. Refer screenshot below for scheduling a meeting.
How do I invite others to join my “Volkswagen Virtual Walkthrough”?
You can invite others to join your meeting by copying the meeting URL or meeting invitation link and sending it out via email or other modes of communication.
“Volkswagen Virtual Walkthrough” features
How do I share my screen?
Click the Share Screen icon in the “Volkswagen Virtual Walkthrough” and choose the screen that you would like to share. Refer screenshot below to learn about Sharing your screen. Do note that the Sales Consultant will have to give you the access to share the screen.
Can I record my meeting?
Only Sales Consultants / Hosts who are Licensed can record the “Volkswagen Virtual Walkthrough”. The Sales Consultant will take your permission before recording the session.
Troubleshooting
My video/camera isn't working.
If your camera is not showing up within the application or it is selected and not showing any video, these tips can help you troubleshoot.
1. Test your video before joining the call. Refer screenshot below:
Windows
a) Make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, other video conferencing software, or websites utilizing your camera.
b) Restart your computer.
c) Visit your device's support and downloads page to update the camera driver:
· Logitech
· Dell
· Lenovo
· HP
· ASUS
· Samsung
macOS
a) Make sure that all other programs that utilize the camera are not using the camera or are closed. This may include pre-installed camera applications, such as such as Photo Booth and Facetime, other video conferencing software, or websites utilizing your camera.
b) Restart your computer.
c) If the camera still does not work after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime.
· If it works elsewhere, restart the “Volkswagen Virtual Walkthrough” application
· If it does not work in any application, contact Apple support.
Note: If you are on Mac OS 10.14 Mojave and are still having difficulty accessing the camera, check your operating system permissions.
Due to increased security and permissions with Mac OS 10.14 Mojave and 10.15 Catalina, you will be prompted to authorize the “Volkswagen Virtual Walkthrough” to use the microphone and camera. On Mac OS 10.15 Catalina, screen recording will also need to be authorized. You will also be prompted to allow the application to allow others to remotely control your desktop. You can click OK during the initial request and you will be able to use your microphone and camera in the application.
If you do not allow the application access during this initial prompt or the camera, microphone, and remote-control access become disabled, you will need to go into your OS System Preferences to allow access.
iOS / Android Phone
Click on the camera icon in the application once it opens in the browser. Check your camera and privacy settings in the phone settings and allow permission to use camera.
2. If you continue to have issues with your camera, download / use one of the latest browsers and check whether your device supports the “Volkswagen Virtual Walkthrough” basis the list mentioned below.
· List of supported browsers: Chrome and mozilla firefox
If you are still having issues, please contact support.
There is echo in my meeting.
Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in from the same local.
If you hear audio echo or audio feedback during your meeting, there are 3 possible causes:
1. Participants with computer or telephones speakers that are too close to each other
If another participant is too close to you, and both of you have speakers on, please leave audio conference on one of the computers.
2. Multiple computer with active audio in the same conference room
If you are in a conference room with multiple devices, please disconnect computer audio from the other devices.
Other Tips:
Generally, if you are hearing echo, it means that there is a device out there that is channeling your audio back.
To isolate the attendee:
· Sales Consultant can mute the attendee one at a time
· Sales Consultant can mute all, and unmute one at a time
· Attendee can mute him/herself
The source of echo can also be from:
· Speakers (such as TV or soundbar) that are too loud
· Echo cancellation has failed (device or performance issue)
· A bad microphone
Audio isn't working on your device.
Troubleshooting Speaker Issues
If you cannot hear other participants in the “Volkswagen Virtual Walkthrough”, follow these steps to troubleshoot the issue.
· Ensure your speaker is turned on. If you see the speaker icon is turned off, tap it to turn on: (insert screenshot)
· Increase the volume on your device using the volume buttons or notification panel. Even if the speaker is turned on in the application, your device's volume might be set to mute or vibrate only.
· Try using earphones.
· Restart your device or re-join the “Volkswagen Virtual Walkthrough”.
If you are still having issues, please contact support.